Legal
LELAND PRIVACY NOTICE
Last Updated: October 2024
Leland Inc. (“Leland”, “we”, “us”, “our”) respects your privacy. This privacy notice (“Privacy Notice”) has been adopted on a company-wide basis to guide how we process the information that you provide to us through the Leland website, our user portal accessible through www.joinleland.com, and services accessible through the user portal (collectively, the “Services”). Capitalized terms not otherwise defined herein have the meaning given such terms in our terms of service.
This Privacy Notice does not apply to apps, websites, products, or services provided by companies that we do not own or control or to individuals that we do not employ or manage.
This Privacy Notice does not apply to any personal information you share with your coach or your client outside of the Services. You must use your own discretion when sharing personal information about yourself or anyone else with your coach or client.
Protections provided for processing of personal information do not apply to information that does not relate to an identified or identifiable individual or to personal information or data rendered anonymous in such a manner that the individual is not or no longer identifiable, (“Anonymized Information”). We may process Anonymized Information for our own purposes in any manner and without attribution or compensation to any person.
We reserve the right to change, modify, add, or remove portions of this Privacy Notice. We will post notice of modifications to this Privacy Notice on this page. You must check this page periodically for changes. Changes will become effective immediately but will not apply retroactively. If you do not agree to the modified Privacy Notice you should immediately discontinue your use of the Services.
Lawful Basis for Processing
Many jurisdictions require that we disclose to you the lawful basis for our processing of your personal information. We do that throughout this Privacy Notice. In general, our lawful basis for processing your personal information is based on your specific consent or your contract with us.
By accessing or using any of the Services or by otherwise interacting with us online, you consent to our processing of your personal information as described in this Privacy Notice. If our processing of your personal information is based on your consent, you may withdraw your consent at any time, and we will cease processing your personal information. However, in some cases, this may result in your inability to receive partial or full access to the Services, and your withdrawal of consent does not limit our ability to process Anonymized Information for use by us in connection with our legitimate business efforts in the future. In addition, your withdrawal of consent does not prevent us from processing personal information if we are required to do so by applicable law or to preserve legal claims. It also doesn’t prevent us from processing personal information that is processed pursuant to a different lawful basis. For example, if you give your consent for us to process your personal information, but we are also required by law to keep your personal information, that separate “lawful basis” will still apply, even if you withdraw your consent.
When you enter into an agreement with us, either by accessing the Services, by executing an agreement in hard copy or by clicking “I Accept” or similar language online, we will process your personal information for the purposes of fulfilling the terms of our contract with you. In that case, our processing of your personal information is based on the contract, so your withdrawal of consent will only be effective after the purposes for processing that personal information have been fulfilled and after we no longer have a legal obligation to keep that personal information.
In all cases, we will comply with applicable law and we will cease processing your personal information after the legal right, obligation, or other lawful basis expires.
Information We Process
You do not need to proactively provide any personal information to view our website, but you will have to provide required personal information to fully use our coach and client matching services. You will not be able to fully utilize the Services if you choose to not provide personal information that is required for the Services.
Information You Give to Us. You may voluntarily give us certain personal information when you register for an account and use the Services.
As a client, personal information that we may process from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
LinkedIn profile
Location
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Additional information about your career, educational or other life background, goals, and plans
Other User Content (including content processed for recordings or Transcriptions)
As a coach, personal information that we may process from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
Location
LinkedIn profile
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Video describing your background and services
Additional information about your career, educational, or other life background, goals, and plans
Calendar and availability data for the purposes of scheduling with clients
Other User Content (including content processed for recordings or Transcriptions)
Information We Process Automatically. Whenever you access or use the Services, we may automatically process information, some of which may constitute personal information, from your web browser, which may include: the device you use to access or use the Services, your IP address, platform types, preferences you submit and preferences that are generated based on the data you submit, and number of clicks.
Why Process Your Personal Information
Personal Information. We may process your personal information:
to provide you the Services;
for the specific purpose for which that information was processed;
to evaluate your profile as a coach;
to evaluate your profile as a client;
to match you with a coach as a client or to match you with a client as a coach;
to address your customer service or technical support questions;
to alert you of new products or services, features, or enhancements;
to improve our Services;
to train, refine, or develop artificial intelligence models;
as otherwise permitted by law; and/or
for any other purpose with your consent.
When We May Disclose Your Personal Information
We may transfer or disclose your personal information for the purposes described below:
With Coaches and Clients. We transfer your personal information with coaches if you’re a client and with clients if you’re a coach. This enables coaches and clients to work more effectively together and serves to match clients to the right coach.
With Your Consent. We may transfer your personal information when we have your consent. You can revoke your consent at any time by providing notice to us at support@joinleland.com.
Service Providers. We may employ other companies and people to perform tasks on our behalf and we may need to transfer your personal information with them to provide Services to you. Unless we tell you differently, they do not have any right to use your personal information beyond what is necessary to assist us.
Protection of Leland’s Business. We may also disclose your personal information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. We may disclose your personal information in order to protect the rights, property, or safety of a user or any other person. We may disclose your personal information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
Business Transfers. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Privacy Notice.
Third-Party Services that are embedded in Leland products. Leland uses Whereby to power our video platform (including to provide Transcriptions), Stripe to power our payment processing, Google & Outlook to power our calendar syncing. Information, videos, recordings, or other personal information may be processed through these third-party services in order to provide coaches and clients a quality experience on the Services.
Cookies
We use cookies to operate and administer the Services, process usage data on the Services, and improve your experience on it. A "cookie" is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Services and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
We and our third-party service providers may use cookies or other tracking technologies to process information about your browsing activities over time and across different websites following your use of the Services and use that information to send targeted advertisements.
Please refer to your web browser’s documentation for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Services and you may not be able to benefit from the full functionality of the Services.
Advertising networks may process personal information through the use of cookies. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.
Marketing Communications
You have the right at any time to prevent us from contacting you for marketing purposes. You can opt-out of promotional communications by following the unsubscribe instructions provided in each promotional email that we send to you. We may continue to send you administrative emails; for example, periodic updates to our Privacy Notice, even if you indicate that you no longer wish to receive promotional email from us. Please note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages while continuing to use the Services.
Retention And Modification Of Your Personal Information
You can correct, update, or remove your personal information if it changes by updating your account. You can delete your account through your account preferences.
Links
We may post links to third-party websites or services in the Services. We are not responsible or liable for any content, advertising, products, or other materials on or available from third-party websites or for any privacy or other practices of the third parties operating those websites.
Your Rights Regarding Your Data
Under applicable data privacy, protection, and other laws, you have certain rights related to your access and control of your personal information. Such rights may include the following:
The right to access, correct, update, or request deletion of your personal information.
The right to object to processing or restrict the processing of your personal information. Please note that if you exercise this right, it may limit or eliminate our ability to provide you the Services.
The right to request portability of your personal information.
The right to not be subject to a decision based solely on automated processing, including profiling, known as Automatic Decision Making.
The right to submit a complaint to any applicable regulatory authority about our processing activities.
The right to opt-out of us sharing (as defined in the CPRA) your personal information, including for direct marketing purposes, subject to certain legal exceptions.
The right to limit use, disclosure, and restrict sensitive personal information (as defined in the CPRA).
We may use additional processes to verify your identity before we reveal or delete any of your personal information, including two-factor or two-step authentication measures to ensure we can identify you.
This list may not include all of your rights under applicable laws. If you believe you have additional rights, please contact us using the methods in this Privacy Notice.
Further, although we currently do not process personal information without consent, if we at any time in the future process personal information without your express consent, you may opt-out or withdraw consent at any time.
Please note that exercising any of the above rights may limit or eliminate our ability to provide you the Services. If so, we may terminate the Services due to such requests.
We will try to comply with your request(s) as soon as reasonably practicable. Upon receipt of your written request, we will provide you with a copy of your information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.
To exercise any of these rights, or if you have any questions about our processing of your personal information, please contact us at support@joinleland.com or at (385) 707-0730.
A. Privacy for EU/UK Residents
The Regulation (EU) 2016/679 (General Data Protection Regulation) made effective in Europe on May 25, 2018 (“GDPR”) requires that we clearly describe to data subjects the data we process and how we process that data. This Privacy Policy does that and if you have any questions for us regarding our data processing, please contact us at support@joinleland.com.
We are based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer, and storage in and to the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.
Due to the nature of our Services, we typically act as a “Processor” as defined under the GDPR. If you believe that this role should be defined differently, please contact us at support@joinleland.com.
Pursuant to the GDPR, residents of Europe have the right to obtain our confirmation of whether we maintain personal information relating to them in the United States. If you are a resident of Europe, upon request from you, we will provide you with access to the personal information that we hold about you. Please contact us if you have any questions.
Further, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR as incorporated into UK law pursuant to s.3 of the European Union (Withdrawal Act) 2018 (as amended, the “UK GDPR”), is different than the GDPR, we will follow all supplemental requirements under the UK GDPR and you have all rights as a UK citizen under the UK GDPR.
B. Privacy for California Residents
California adopted the California Consumer Privacy Act (“CCPA”), which took effect at the beginning of 2020 and the California Privacy Rights Act (“CPRA”), which fully took effect January 1, 2022. We comply with the requirements of the CCPA and CPRA to the extent they apply to us.
If you are a California resident, you may request to exercise your rights for any personal information we have processed in the 12 months prior to your request. Such request covers any categories, sources, purposes, and, if applicable, third parties to whom we share the personal information. Further, you can exercise any of your rights free of discrimination, for example, we cannot increase the price of the Services or decrease the quality of the Services because you exercise your rights.
Due to the nature of our Services, we typically act as a “service provider” as defined under the CCPA and CPRA. If you believe that this role should be defined differently, please contact us at support@joinleland.com or at our toll-free number: (385) 707-0730.
For more information, please direct your questions to us at support@joinleland.com or you can call our toll-free number at (385) 707-0730.
Shine the Light. If you are a California resident who provides personal information in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 ("Shine the Light Law") permits you to request in writing and obtain from us, once per calendar year, data about the personal information we shared, if any, with other third parties for their own direct marketing purposes. To make such a request, please contact us at support@joinleland.com and write "Request for California Privacy Data" for the subject of your message. We will send you a reply e-mail within 30 days containing the requested data once we confirm your request. Not all of the shared personal information is covered by the Shine the Light Law requirements and therefore only personal information which is covered will be included in our response.
Consumer Rights Notice. Under California Civil Code Section 1789.3, Leland is required to provide California residents with the following specific consumer rights information:
This website is owned and operated by Leland Inc.
Unless otherwise expressly stated, this website is provided without charge.
To file a complaint regarding this website or to receive further information regarding use of this website, please contact us via email at support@joinleland.com or send us a letter at the mailing address listed below. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.
C. Privacy for Other Jurisdictions
We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Privacy Policy. If you have any questions about your rights under any applicable data protection and privacy laws, please contact us at support@joinleland.com or you can call our toll-free number at (385) 707-0730.
How We Protect Your Personal Information
We take reasonable steps to maintain the security of your personal information; however, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit or provide to us, so you do so at your own risk.
Do Not Track. The Services currently do not respond to "Do Not Track" (“DNT”) signals and operates as described in this Privacy Notice whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Notice to describe how we do so.
Children’s Privacy
We do not knowingly process information from children under the age of 13 (“Child” or “Children”), nor do we solicit personal information from Children. If you are a Child, please do not send any personal information about yourself to us. If you are the parent or legal guardian of a Child, we urge you to instruct your Child to never give out their real names, address, phone numbers, or any other personal information on the Internet without your permission.
If we learn that we have processed personal information from a Child, we will delete that information as soon as possible. Please email us at support@joinleland.com if you believe we have processed personal information from a Child.
Contact Us
If you have any questions or would like further clarification about the Services, any of our products or services, or this Privacy Notice, please e-mail us at support@joinleland.com.